Item Damaged, Wrong, or Missing?

  • If you received damaged items, incorrect items, or haven’t gotten your order after 30 days (unless tracking shows “Delivered” on the carrier’s site), you qualify for a free replacement when you contact us within 7 business days of the expected delivery date.
  • Once 7 business days have passed since your delivery date, we’re unable to offer replacements.
  • All sales are final. For damaged, wrong, or undelivered orders (after 30 days, excluding “Delivered” statuses), we will send a replacement instead of issuing a refund.

Damaged Item

  1. When an item arrives with visible damage, we’ll create a replacement order using the same shipping method as your original purchase.

  2. To help speed up your replacement, please send us three clear photos (from different angles) showing the damage.

  3. Once your replacement is approved, there’s no need to return the damaged item.

Incorrect Item

  1. An incorrect item means you received something entirely different from what’s shown on our website.

    • Example 1 (Will be replaced): You ordered a dress but received a pair of shoes.

    • Example 2 (Will be replaced): You ordered lipstick but got mascara.

    • Example 3 (Will NOT be replaced): You ordered a weighted plushie but feel it isn’t weighted as advertised.

      • We strive to include thorough product details so you can choose the right item before purchasing.

    • Example 4 (Will NOT be replaced): You ordered a jacket in size Large but feel that the one you received fits like a Small.

      • Please review all product information before ordering to ensure it meets your needs.

  2. If you qualify for a replacement, we’ll send a new order with the same shipping speed as your original purchase.

    • To expedite processing, email us three photos of the incorrect item from different angles.

    • Once your replacement is confirmed, you do not need to send back the wrong item.

Items Not Received After 30 Days

  1. If 30 days have passed since your purchase and the tracking does not show “Delivered,” we will send you a replacement at no additional cost.

    • The replacement will ship with the same delivery speed you originally chose.

  2. If your tracking status reads “Delivered,” please contact your local post office directly. 


WE'RE HERE TO HELP!

If you need any more help, please submit a ticket here. We will respond within 48 hours.

Back to blog