No Tracking Number Available Yet

1. If you haven’t received a tracking number via email, please reach out to us through our Contact Form. We’ll contact our Fulfillment Center to check whether changes to your order are still possible. You can expect an update within 24 to 48 business hours.

Tracking Information Has Been Emailed

1. If your tracking status shows “Label Created” or “Shipment notification sent” only, there may still be time to modify your order. Please contact us through our Contact Form, and we’ll check with our Fulfillment Center. We will notify you of the outcome within 24 to 48 business hours.

2. If the tracking status has progressed beyond “Label Created” or “Shipment notification sent”, this means the parcel has likely left our Fulfillment Center and is in transit. At this stage, we can no longer guarantee that changes can be made. However, we will do our best to assist you in any way we can and explore available options.

   We appreciate your understanding and patience throughout this process.

WE'RE HERE TO HELP!

If you need any more help, please submit a ticket here. We will respond within 48 hours.